hhbd3 Privacy Policy

1 Introduction

Welcome to hhbd3. This Privacy Policy ("Policy") describes how hhbd3 ("hhbd3", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "your", "Member") who visit, register with, or otherwise interact with the hhbd3 platform at https://hhbd3.io, including all related services such as cricket betting, live casino games, slots, crash games, payment processing, and customer support.

By registering an account with hhbd3 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the hhbd3 platform.

This Policy should be read alongside hhbd3's Terms and Conditions and Responsible Gaming Policy, all of which together constitute the full agreement between you and hhbd3 regarding your use of the platform.

2 Data Controller

For the purposes of applicable data protection law, hhbd3 acts as the data controller in respect of the personal data collected through this platform. As data controller, hhbd3 determines the purposes and means by which your personal data is processed.

All enquiries relating to the processing of your personal data, requests to exercise your data rights, or complaints regarding how hhbd3 handles your information should be directed to our support team at [email protected]. We aim to respond to all data-related enquiries within 72 hours of receipt.

3 Data We Collect

hhbd3 collects several categories of personal data in the course of providing its betting and casino services to members in Bangladesh. The categories of data we may collect include, but are not limited to, the following:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other)
• Nationality and country of residence
• Username chosen at registration
• Email address and mobile phone number

3.2 Verification and KYC Documents

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within the last three months)
• Source-of-funds documentation where requested as part of enhanced due diligence
• Selfie photographs submitted alongside identity documents for face-match verification

3.3 Financial and Payment Data

• bKash and Nagad mobile wallet numbers used for deposits and withdrawals
• Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account references, as applicable
• Transaction history including deposit amounts, withdrawal amounts, and transaction timestamps
• Bonus and promotional credits applied to your account

3.4 Betting and Gaming Activity Data

• Bet history including markets, stake amounts in BDT (৳), odds, and outcomes
• Casino game session history across slots, live dealer tables, and crash games
• Wagering totals, win/loss records, and bonus wagering progress
• Responsible gaming settings and any self-exclusion or limit requests you have made

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Login timestamps, session durations, and pages visited within hhbd3
• Cookies and similar tracking technologies (see Section 8)

3.6 Communications Data

• Records of messages exchanged with our customer support team via email or live chat
• Feedback, complaints, and dispute correspondence
• Records of marketing consent preferences you have set on your account

4 How We Collect Your Data

hhbd3 collects personal data through the following means:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support, or update your account settings.
• Automatically through cookies, log files, and similar technologies as you browse and interact with the hhbd3 platform. This includes device fingerprinting used for fraud prevention purposes.
• From third-party verification providers engaged by hhbd3 to assist with KYC and anti-money-laundering checks, including identity verification bureaux and fraud detection services.
• From payment processors including bKash, Nagad, and bank transfer intermediaries, to confirm the status of deposits and withdrawals.
• From game providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, Habanero, NetEnt, and Spribe, in respect of game session and RNG outcome data linked to your account.

5 Legal Basis for Processing

hhbd3 processes your personal data on the following legal bases:

Where hhbd3 relies on your consent as the legal basis for processing (for example, sending promotional emails about BPL or IPL betting offers), you may withdraw that consent at any time by updating your account preferences or contacting our support team. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6 How We Use Your Data

hhbd3 uses the personal data we collect for the following specific purposes:

• Account creation and management: Creating your hhbd3 account, verifying your identity, maintaining your account balance, and providing access to all platform services.
• Payment processing: Processing deposits via bKash, Nagad, Rocket, Upay, and supported banks; processing withdrawal requests; and maintaining accurate financial records.
• Legal compliance and KYC: Meeting our obligations under applicable Know Your Customer and anti-money-laundering requirements, including verifying your identity and source of funds.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, match-fixing involvement, and unauthorised access to accounts.
• Responsible gaming: Monitoring betting patterns, applying the deposit and loss limits you set, enforcing self-exclusion periods, and proactively reaching out if we detect patterns that may suggest problematic gambling behaviour.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of your interactions with our support team.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the hhbd3 platform, game offerings, and user experience.
• Marketing (with consent): Sending you promotional offers, bonus announcements, and updates about BPL, IPL, T20 World Cup, and other events — but only where you have provided consent and have not subsequently withdrawn it.
• Legal proceedings: Preserving and producing records in connection with regulatory enquiries, legal proceedings, or disputes where hhbd3 is required or entitled to do so.

7 Sharing Your Data

hhbd3 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the relevant purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals from your hhbd3 account.
• Identity verification and KYC providers: Third-party bureaux engaged to verify the identity documents you submit during registration or enhanced verification checks.
• Fraud prevention services: Specialist providers that analyse transaction patterns and device data to identify and prevent fraud across the platform.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, Habanero, NetEnt, and Spribe, to the extent necessary to record and settle game outcomes linked to your account.
• IT and hosting providers: Cloud infrastructure, server hosting, and technical operations partners who process data under strict data processing agreements with hhbd3.
• Legal and regulatory authorities: Where hhbd3 is required by law to disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction.
• Professional advisers: Lawyers, auditors, and accountants retained by hhbd3 in connection with legal proceedings, regulatory compliance, or business operations, subject to professional confidentiality obligations.

All third-party processors engaged by hhbd3 are required to process personal data only in accordance with hhbd3's instructions and to maintain appropriate technical and organisational security measures. hhbd3 does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.

8 Cookies and Tracking Technologies

hhbd3 uses cookies and similar tracking technologies on the hhbd3 platform to ensure the website functions correctly, to keep you logged in between sessions, to prevent fraud, and to understand how members interact with the site.

8.1 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that maintain your login state, CSRF protection tokens, and cookies that store your language and currency preferences. The platform cannot function without these cookies.
• Security cookies: Used to detect and prevent fraudulent activity, including device fingerprinting cookies that help identify unusual login patterns.
• Analytics cookies: Used to collect aggregated, anonymised data about how members navigate and use the hhbd3 platform. This data helps us improve the site layout, game discovery experience, and support response times.
• Preference cookies: Store your platform preferences such as display settings, notification preferences, and responsible gaming tool configurations.

8.2 Managing Cookies

You may control cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential or security cookies may prevent you from logging in to your hhbd3 account or may impair the platform's fraud detection capabilities. hhbd3 does not use cookies to serve third-party advertising on the platform.

9 Data Retention

hhbd3 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, and in any event for the minimum retention periods required or permitted by applicable law. The following general retention principles apply:

• Active account data: All personal data associated with your hhbd3 account is retained for the full duration of your account membership plus a minimum of five years following account closure, to comply with financial record-keeping and anti-money-laundering requirements.
• KYC and identity documents: Copies of identity documents and verification records are retained for a minimum of five years from the date of submission, in line with standard financial compliance requirements.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years for financial audit and dispute resolution purposes.
• Support communications: Customer support correspondence is retained for three years from the date of the last interaction, unless the matter involves an ongoing dispute or legal claim.
• Marketing data: Where you have consented to receive marketing communications, your marketing preferences are retained until you withdraw consent or close your account.
• Anonymised analytics data: Aggregated and anonymised usage statistics from which you cannot be identified may be retained indefinitely for platform improvement purposes.

After the applicable retention period expires, hhbd3 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

10 Data Security

hhbd3 takes the security of your personal and financial data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction, or disclosure.

• 256-bit SSL/TLS encryption: All data transmitted between your device and the hhbd3 platform is encrypted using industry-standard 256-bit SSL/TLS encryption, the same standard used by major banks and financial institutions.
• Encrypted data storage: Sensitive personal data including identity documents and payment references are stored in encrypted form at rest using strong encryption algorithms.
• Access controls: Access to personal data within hhbd3's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.
• Two-step verification: hhbd3 offers two-step verification for member accounts, adding an additional layer of security beyond the password at the point of login.
• Fraud monitoring systems: Automated systems continuously monitor account activity and transaction patterns for indicators of fraudulent or suspicious behaviour.
• Regular security reviews: hhbd3 conducts regular reviews of its security infrastructure and procedures to address emerging threats and maintain platform integrity.

11 Your Rights

As a registered member of hhbd3, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data hhbd3 holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Where possible, update your details directly through your account settings.
• Right to erasure: In certain circumstances, you may request that hhbd3 delete the personal data we hold about you. Note that this right is subject to our legal obligations to retain certain data — for example, transaction records required for financial compliance cannot be deleted on request.
• Right to restrict processing: You may ask hhbd3 to restrict the processing of your personal data in certain circumstances, such as while a complaint is being investigated.
• Right to data portability: Where hhbd3 processes your data on the basis of your consent or contract performance, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where hhbd3 relies on legitimate interests as the legal basis. You may also object to receiving direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

hhbd3 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days and will notify you accordingly.

12 Children and Minors

hhbd3 is strictly an adult platform. The minimum age for registration and use of hhbd3 is 21 years. hhbd3 does not knowingly collect personal data from any person under the age of 21.

If hhbd3 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to suspend the relevant account, delete all associated personal data, and reverse any financial transactions where possible. Parents or guardians who believe that a minor may have registered an account with hhbd3 should contact us immediately at [email protected] so that we can investigate and act promptly.

13 Third-Party Links

The hhbd3 platform may contain references to third-party brands such as game providers (Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Habanero, Spribe) and payment partners (bKash, Nagad, Rocket, Upay). These brand references are provided for informational context only.

hhbd3 does not link to external third-party websites or integrate third-party social media widgets that would transmit your data to external parties without your knowledge. If you visit any third-party website independently (for example, your bKash app or your bank's internet banking portal), that website's own privacy policy will govern how your data is handled. hhbd3 is not responsible for the privacy practices of any third-party service that you access outside of the hhbd3 platform.

14 Changes to This Policy

hhbd3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered members via the email address associated with their account and/or by displaying a prominent notice on the hhbd3 platform prior to the changes taking effect.

The date at the top of this Policy indicates when it was last updated. Your continued use of the hhbd3 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how hhbd3 protects your personal information.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hhbd3 handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, 365 days a year — including during BPL and IPL seasons.

Email: [email protected]

Please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team. Include your registered username and a clear description of your request so we can assist you as efficiently as possible.